Our school operates to the highest professional standards of service delivery. Managing complaints in our school observes the complaints management process, procedures and protocols of the Queensland Government.
Before lodging a complaint, reference should be made to the published Enrolment Agreement and school policies that are provided to parents, carers and students prior to making application for enrolment, are re-stated in school documents found on this website for easy reference and provided to students in their year level handbooks each year.
Every measure is taken to satisfactorily resolve customer complaints professionally and in timely manner in accordance with Queensland Government policy. This policy requires of the complainant to:
- cooperate in a respectful way and understand that unreasonable conduct will not be tolerated
- comply with any management strategies the department implements to deal with the unreasonable conduct
- understand that the department may terminate contact if conduct is too unreasonable to manage, but the complaint will still be dealt with, unless it is frivolous or vexatious
- understand that if the department terminates contact with you this means the department will not continue to engage with you about your complaint and the department's complaints management process for that complaint will be exhausted. New or emergent issues can still be raised with the school or department, if required.
Click the
Link to view full details on complaints, enquiries, and feedback. For more information on the process,
click here.